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Friendly and helpful staff. The tech who came to our place found our problem quickly and explained everything very well.
The guy that looked after us was great. He was quick effiecent and nice. He took the time to explain everything to me about how the water softener works. You have a very good emploee working for you. Thanks Dave saunders Guelph
The first regular annual service on my new water softener was done efficiently and within the advised time frame.
I originally bought my water conditioning equipment from another company. I always had issues getting that company on the phone and they never showed up for appointments. When I first called Canadian Water Conditioning I actually got to speak with a live person and they came when they said they would. Ultimately, I had to replace my old equipment but they gave me a few options so I could get something that suited my budget. I feel like I got great value for my money because this system works better than my last one.
Good service and clear, transparent communication with me as a customer (i.e. booking of appointment, timely arrival. etc....). Work was done well and the technician seemed knowledgable.
Thank you for your "above and beyond" customer service. I find it outstanding that you have invested the time in helping me out even though I am not an existing customer. I will recommend your firm without hesitation and will contact you myself when your products or services are required. This level of customer service is truly rare in today's business environment!
Canadian Water Conditioning provided me with superb service and very competitive pricing. Service Technician was very respectful of my home and was on time. I have yet to have an issue with the water softener they sold and installed... Excellent over all!
My boyfriend and I recently moved into a new house with a water softener that wasn’t working properly. We googled “Water Softener repair, Kitchener” and Canadian Water Conditioning came up. We called them and they came out the next day. It was in rough shape but the guy was very knowledgeable and got it up and working in no time. Thanks Matt. We will definitely call you again if we need anything.
I have a rental water softener and drinking water system from Canadian Water Conditioning. Both pieces of equipment work great. I would highly recommend this company.
Had this company here Monday to service our water softener. First found it insulting to be charge a $9.50 vehicle surcharge to come from your office. On top of our call it was indicated that Guelph had a number of calls so that number times $9.50 was a bonus for you.
Next a positive was the professionalism of Matt our service tech who did a great job.
Lastly was finding out there was a seniors discount which should have been offered at the time the appointment was made by Dave on the phone. Another reason to feel ripped off by this company. Are you planning on reimbursing 5% of the $240 bill to me thought he mail as a refund check?
I certainly will delay my next call for service if this is what you hit the consumer with these type of hidden charges that he has to pay on being given the invoice which by the way should be mailed to a customer not handed to him by the repair tech.